You know that feeling: you pay on the spot, and when you see the service is not what you want and decide to ask for a refund, they pass you from one company to another. If you're going to buy a lifetime service you highly likely will be frauded by this company This gives our lifetime account holders access to our premium upload speeds as well as many other benefits." They want more money for service which you already bought. In order to combat this, we have introduced a maintenance plan for only $10 per year. This has led to upload speeds to drop for compliant users. The reason for this is some lifetime users have been abusing our bandwidth channel. If you are using one of our lifetime accounts you may notice this issue persists more than with our monthly/annual subscribers. I found official answer of Zoolz on official Zoolz's facebook page: "There are a number of reasons why uploads can vary in speed. I think near 100-200 kbit per second or may be less. I bought a lifetime plan and first time all was good. ![]() This company is not honest with customers. Overall I am happy with the product so far, it is a good set of features for a reasonable price. I am OK with this approach as it is my offsite last resort backup copy which I hope never to restore from. The restore takes a few hours to start, this is expected as the data stored in AWS Glacier. Due to deduplication it doesn’t re-upload the whole dataset. The deduplication feature works very well, I ran the initial backup from a different server in a different location with faster network then I re-ran the same dataset backup from the home server. Now I am getting faster upload speed, up to 18GBytes/hour. I wish the sign-up process was more transparent and I had the option to select AWS region from the beginning. I had to contact the Sales team and they helped me to re-sign up to Sydney AWS region. As an Australian customer I wanted to store my data in AWS Sydney region. ![]() Buy default it backs up to AWS in the USA. So I signed up for 1TB of cold storage to run an off-site backup for my home server. I am migrating from Crashplan as it became too expensive. Good set of features for a reasonable price ![]() Feel free to contact the support team and they will gladly help you choose the right plan to meet your needs. Also, you can connect your Facebook and Instagram accounts with your BigMIND one, to directly save all your personal photos and videos there. BigMIND can be used to backup data from computers (Windows and Mac), smartphones (Android and iOS) and to import the files you have under your other storage services, such as Box, Dropbox, Google Drive and One Drive into your BigMIND account, so you can find your documents, photos, and videos in record time. You can read more about Cold Storage by referring to the following article: To have instant access to your backed up data, you may try our another Cloud backup solution BigMIND. It is normal for the restore from Cold Storage to take time. Hello Kev, Thank you for taking the time to rate our Zoolz service and to share your feedback about it. We have no problem with your personal opinion of our service, but to state that we deactivated accounts "without warning or any communication" is a completely false representation of the events, and undermines the hard work our marketing and PR department undertook to ensure all users' data was safely restored and not deleted. The only possible reason for a user not receiving these emails is if they themselves unsubscribed from our mailing list or had their spam settings set to recognise emails from '' as spam/junk. We do however, completely and unequivocally stand by our statement that every active user of a free lifetime account was notified via several emails over a period of 2 months that their account would be deactivated and that they should restore the data they wished to keep. We have removed it from our initial response. This was on oversight and yes, you are correct, you never used that word. ![]() ***In response to your updated comment, we were incorrect to use the word "scam" in our reply. Zoolz have been providing backup software to over 4 million satisfied users globally for over 15 years. The decision to close free accounts was a difficult decision to make, but was a necessary action in order to maintain the highest level of service for all of our paid users. We are not responsible for users who do not maintain access to, or regularly check the email accounts with which they used to sign up to Zoolz. We are 100% sure every single user of an active free account was sent these emails, as the process was automatic. We sent these emails over a period of six weeks. Dear Chris, I can assure you that all free account holders were sent up to seven emails urging them to download their data before we close all free accounts.
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